This posting is brought to you by Beishon Magic Lanterns of Villeneuve-sur-LotThe Slog: There are two things paramount (among the many hundreds of things that concern me about software giants and ISPs) that I find creepily irksome. One is the tendency to do things without asking the customer; the other is remorseless selling – but without providing any ability to answer their brainless suggestions.
To explain simply by analogy, how would it be if you went down to your local supermarket, and as you walked in a sales assistant collared you to announce, “Hi! I just dropped some duck eggs down your chimney, because every day is Christmas at Tesbury!” You would recoil, I’d imagine. You’d probably think this sad person had suffered some form of brain trauma involving a leakage of intelligence via the ears.
But supposing that person then went on to say – wrestling you to the ground with a smile as he did so – “Don’t forget to stock up on steak, which is on offer this week at a staggering £3.50 per lb if you buy a whole cow!” and you then replied “But my freezer is tiny and I’m a vegetarian”, only to see the mad person walk away muttering “No reply no reply no reply no reply”.
And suppose further still that you went to the service desk and explained what had happened, and the woman behind it said, “Sorry, that doesn’t match any of our standard questions, would you like to sit in one of our chat rooms here and ask other customers that question?”