"Staff should also reject customers' requests ..."

"We will issue a software update for users in France to accommodate the protocol used by French regulators," Apple told Reuters in a statement.
The company continued, "We look forward to iPhone 12 continuing to be available in France."
Earlier this week, French regulators ordered a ban on iPhone 12 sales after a Specific Absorption Rate (SAR) test - how much radio frequency is absorbed into a body from a device - exceeded European radiation exposure limits.
Besides the iPhone 12's radiation levels, another controversy is brewing as Bloomberg said Apple instructed employees to stay 'mum' when customers ask about the radiation issue:


