By Tyler Durden:
Solar panel installation is touted as offering benefits like reduced energy costs, environmental friendliness, and significant rebates. However, many homeowners have discovered a concerning issue within the industry: addressing technical problems can be exceedingly challenging -- if not outright impossible.
Those interviewed shared experiences with various solar providers, each facing prolonged unresolved issues.
Tom Lucas, who installed solar panels in 2018, initially saw higher electricity production. Yet, by 2022, 20% of his system failed, leading to considerable losses. Despite having a 25-year warranty from Invaleon Solar Technologies, the issue remains unaddressed.
Lucas commented: "I've been totally ghosted. All I want is a working system. To me, even though I'm generating some electricity, it's not right."
Lucas added: "They're a sales-oriented company. All solar companies are. They want to sell the next job. They want to get that installed and move on to the next sale. They're not service-oriented."
Steve Pilotte, an early solar adopter, has experienced ongoing problems since 2009. His current provider, Sunrun, has been unresponsive in fixing an inverter issue that started in 2020, despite multiple technician visits.
"Once again, in 2022, I followed up with them. And then 2023. And January 2024. I'm totally lost. I've never experienced a situation like this in my life."
Mike Rice, who leases from Spruce Power, saw his electricity costs drop significantly until 2023 when his meter malfunctioned. Despite the fault, Spruce has not compensated him for the energy lost during peak production times.
"No one called me to tell me my system is out. Not even credits. I'd just take credits so I can offset my future bills, but they won't do that," Rice said.
"I think they're more interested in putting solar up than repairing it," he concluded.
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