'The digital revolution and its bastard child AI, along with nuclear
weapons, US blowar labs, and Israel, are the worst enemies mankind has.'
By Dr. Paul Craig Roberts: Does the pleasure you get from scrolling your cell phone compensate
you for the frustration from the absence of customer service? The
same digital revolution that gave you a cell phone gave the companies
the opportunity to drive up profits and executive bonuses by replacing
customer service with AI that is seldom, if ever, programed to answer
your questions and is extremely reluctant to connect you to a superior
human who knows what to do. All of us have been stressed out trying to get problems fixed, accounts adjusted, repairs made. My favorite AI response when I call about the internet being down is “you will get faster service if you chat with us online.”
All of us know the frustration of the constant demands to update our information, our telephone number, our email. These
endless notices always appear when we are in the middle of some
activity that is inconvenient to interrupt to go tend to Internet
house-keeping problems. But
if you fail to respond too often, all of a sudden you cannot get into
your investment accounts, your bank account, your Internet files,
because the necessary code, since passwords no longer suffice, doesn’t
reach you via cell text or email because you didn’t update.
